ICE Collegiate Hoops Basketball Arcade

What to Do When Your Item Is Delivered 

Inspect Before Accept (VERY IMPORTANT). Check For:

1. Exterior damage: Damage to the packaging
2. Concealed damage: Damage to the item itself
3. Order Accuracy: Make sure the item received is the exact item you ordered and that all parts are included.

Inspect all sides of each box for any sign of damage (holes, tears, dents, etc.). Open the package & inspect the item(s) inside, if the driver allows.

Delivery Scenarios & Actions To Take

1. Boxes in good shape without any signs of damage?
   ACCEPT DELIVERY. Write "possible concealed damage, pending inspection" before signing.
   
   
2. Boxes in with visible damage?
   If the product itself appears to be ok (or if minor damage can be repaired or just needs a replacement part)...ACCEPT DELIVERY. Write "Damage," and note any specific holes, tears, dents, or concerns before signing.
   If the product itself appears damaged beyond repair or replacement part(s)...REFUSE DELIVERY. Do not sign delivery receipt.
   
   
3. Boxes & product severely damage?
   Open the boxes & inspect the product. Take pictures as evidence.
   REFUSE DELIVERY. Do not sign delivery receipt.

Notes:

• If delivery is refused for any reason other than damage, cancellation fees will apply.
• If damage is minor, we may send you a replacement part instead of issuing a refund.

Please review our Damage Instructions in detail for your protection.

The Mega Game Room Advantage

• Authorized Dealer: We are an authorized retailer for every brand we carry, ensuring you get full manufacturer warranties and authentic products.
• USA Based Support: Our expert team is located right here in the USA, ready to help you via phone, email, or live chat.
• Safe & Secure Checkout: We use industry-leading SSL encryption to keep your data 100% private and secure.
• End-to-End Service: From the moment you order to the first game played, we provide updates and support every step of the way. We don't just sell tables; we build game rooms.

Our Best Price Promise

We want you to feel 100% confident that you are getting the best deal on the market. If you find a lower price elsewhere, we’ll match it—it’s that simple.

• How it Works: If you find a lower price (including shipping) on an identical item from another authorized online retailer, simply email us the link or a quote.
• No Hidden Fees: We don't just match the product price; we match the total 'landed' cost to ensure you aren't hit with surprise fees at checkout.
• 7-Day Protection: Found a better price within 7 days of your purchase? Reach out to us, and we will do our best to credit you the difference.
• Direct Support: No bots or automated forms. Speak directly to our team to get your price adjustment processed instantly.