Backorder Policy

At Mega Game Room, we strive to keep our inventory fully stocked. However, due to high demand or artisan craftsmanship, some of our premium game tables and arcade machines may occasionally be on backorder.

1. What is a Backorder?

A backorder means the item is temporarily out of stock but is currently in production or in transit from our manufacturers. Placing a backorder secures your place in line and guarantees that you will receive the item as soon as it becomes available.

2. Payment & Authorization

Full Payment: To secure your item and lock in the current price, we require full payment at the time of purchase. This ensures that the manufacturer allocates the incoming stock specifically to your order.
Price Guarantee: Once a backorder is placed, your price is locked. Even if the manufacturer raises prices before delivery, you will not be charged any additional amount.

3. Estimated Time of Arrival (ETA)

We provide an Estimated Ship Date on the product page or via your order confirmation email.
Please note that ETAs are provided by our shipping carriers and manufacturers. While we do our best to be accurate, these dates are subject to change due to global shipping delays or production shifts. We will notify you immediately of any significant changes.

4. Status Updates

We believe in transparency. Our team will provide periodic updates regarding your order's journey. You can also reach out to us at any time at support@megagameroom.com for a real-time status check.

5. Cancellations of Backorders

Standard Items: You may cancel a backordered item for a full refund at any time before it has shipped.
Custom/Made-to-Order Items: If the backordered item is a custom-build (special felt colors, wood finishes, etc.) and production has already started, a cancellation fee may apply as per our Return Policy.
Merchant Fee: Please note that cancellations after 48 hours are subject to a 3% administrative processing fee (non-refundable by the credit card processor).

6. Partial Shipments

If your order contains both in-stock and backordered items, we will typically wait until the entire order is ready to ship to save you shipping costs. If you would like the in-stock items delivered sooner, please contact us (additional shipping fees may apply).

Business Information

Mega Game Room
RUSHAYRA LLC
2105 Vista Oeste NW STE E 3243
Albuquerque, NM 87120
United States

Email: sales@megagameroom.com

Phone number : +15054417793

Operating Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)

Saturday: 10:00 AM – 4:00 PM (EST)

Sunday & Public Holidays: Closed

Customer Support available via email and online contact form.

Backorder Policy