Refund Policy

Refund Policy – Mega Game Room

Last updated: [03/02/2026]

At Mega Game Room, customer satisfaction is a priority. This Refund Policy explains the conditions under which returns and refunds are accepted for purchases made on megagameroom.com.

1. Return Eligibility (30-Day Return Policy)

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, uninstalled, and in its original condition

  • The item must be returned in its original packaging, including all accessories and documentation

  • Proof of purchase (order number or receipt) is required

Products eligible for return include:

  • Foosball tables

  • Pool tables

  • Arcade machines

  • Pinball machines

  • Golf simulators

  • Air hockey tables

  • Basketball hoops

  • Shuffleboard tables

  • Skee ball machines

  • Multi-game tables

  • Ping pong tables

2. Non-Returnable Items

Returns may be refused if:

  • The product has been used, installed, damaged, or modified

  • The product is returned incomplete or without original packaging

  • The return request is made after the 30-day period

Customized or special-order items may not be eligible for return unless defective or damaged upon arrival.

3. Return Shipping Costs

✔ Return shipping costs are fully covered by Mega Game Room.

Once your return request is approved, we will provide:

  • Return instructions

  • A prepaid return solution or pickup arrangement when applicable (especially for large items)

4. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Photos or videos clearly showing the issue

  • Your order number

We will arrange a replacement, repair, or full refund at no additional cost.

5. Refund Process

Once your return is received and inspected:

  • Your refund will be processed within 7 business days

  • Refunds are issued to the original payment method

You will receive a confirmation email once the refund has been completed.

6. Shipping & Delivery Information

  • Handling Time: 1–3 business days

  • Shipping Time: 2–7 business days

  • Shipping Cost: Free shipping on all orders within the United States

Delivery times may vary depending on location and product size.

7. How to Request a Return

To initiate a return, please contact us at:

📧 sales@megagameroom.com

Please include:

  • Your order number

  • The product name

  • Reason for return (optional but appreciated)

Our support team will guide you through the return process.

8. Business Information

Business Information

Mega Game Room
RUSHAYRA LLC
2105 Vista Oeste NW STE E 3243
Albuquerque, NM 87120
United States

Email: sales@megagameroom.com

Phone number : +15054417793

Operating Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)

Saturday: 10:00 AM – 4:00 PM (EST)

Sunday & Public Holidays: Closed

Customer Support available via email and online contact form.

9. Policy Compliance

This Refund Policy complies with:

  • U.S. consumer protection laws

  • Google Merchant Center requirements regarding transparency, return terms, and customer support accessibility